Support is delivered by our team of experienced and knowledgeable staff. Unlike many other software companies, we rotate experienced consultants and developers through support. This means that when you have a question, you are always dealing with someone who has the necessary in-depth understanding of the product, business processes and accounting.
O2Berp support is completely personalized which results in you speaking to the same few representatives each time – who get to know you and your business on a personal level. O2Berp is pleased to offer our customers a range of personalized technical support options:
Online Customer Portal
Visit our Online Customer Portal where we are constantly adding to the 100s of pre-recorded training videos. Save costs by using the training videos as opposed to contacting support directly when dealing with small issues and as a tool for training new employees.
Hours of Operation
Our phone support lines are open from 9AM to 5PM Monday to Friday.
Support is available via e-mail. Click here to submit your question to us.
Please note, the same rules that govern the billing of phone support govern support through other communication mediums such as e-mail, fax, and Internet. Please read your support contract for more details concerning billing.